Terms And Condition/

Homewards Terms and Conditions

These terms and conditions were last updated in October 2019. The following information forms the basis of participation in the Homewards loyalty programme (“Homewards ” or “Programme”).These Terms and Conditions (“Terms and Conditions”) are intended to protect the members of the Programme (“Members”), and Homewards (Represented by Saniservice LLC) (“Homewards “). Participation in this Programme will be governed by these Terms and Conditions, and it is the Members’ responsibility to read and understand all of them.

The Terms and Conditions set out below, along with the Programme Rules are referred to as the “Terms and Conditions”. The Terms and Conditions relating to earning and redeeming of MyPoints, collection of tier points, tier upgrades, renewals, downgrades and tier benefits (the “Programme Rules”) are available on homewards.ae. These Terms and Conditions apply to all Members of the Homewards loyalty programme.

If Members require clarification or further information, they may contact the Homewards Call Centre on 800-SANI within the UAE or on +971 4 321 5505 from outside the UAE. Alternatively, Members can also send Homewards an e-mail at hello@homewards.ae. Please note, however, the Homewards Terms and Conditions cannot be superseded or changed except in writing by Homewards .

1. General

  1. The following definitions shall apply:
  • “Member” “Homewards Members” or “Homewards Membership” means both the “House” as the primary Member and the “Person” as the secondary member.
  • “Saniservice” means Saniservice LLC, the entity with ultimate responsibility for Homewards loyalty programme, or any other companies within the same group.
  • “Homewards means” or “Programme” means the loyalty programme owned and managed by Saniservice LLC.
  • “Property” or “House” means the house as a bonified member of the programme
  • “Person” means a person who has registered to Homewards and “Membership” shall be construed accordingly.
  • “HousePoints” means the currency of the Homewards loyalty programme that is earned and maintained by the “House” based on spend in United Arab Homewards (AED).
  • “MyPoints” means points accrued by a Member under the Homewards loyalty programme based on the consumption of qualifying products and services. Unless otherwise stated, this term encompasses both MyPoints, HousePoints and Tier Points
  • “Tier points” means the HousePoints and MyPoints combined earned upon eligible spend in participating partners and is not available for redemptions. These are used to calculate “Tier Status” and are displayed in the form of “Tiers” to members.  Tiers also define “Benefits” that the house and the person can enjoy when they reach a specific tier level.
  • Membership Tier means a membership level in the Homewards loyalty programme
  • “Gift Points” or “Bonus HousePoints” means the MyPoints and HousePoints that are earned on promotional activities. This will be displayed under a members Points Balance and does not count towards “Tier Status”.
  • “Tier” means the membership levels of Homewards loyalty programme that add escalating benefits and reward-earning opportunities.
  • “Tier Status” means the current tier of a member.
  • “Earn” or “earning” means when a member makes an eligible spend at participating hotels, restaurants and entertainment partner attractions.
  • “Redeem” or “redeeming” means when a member exchanges MyPoints in return for a “Reward” or “Rewards”.
  • “Reward” or “Rewards” means eligible products or services to be provided by Homewards to a member in exchange for MyPoints.
  • “Benefits” means the ongoing privileges of being a member of any particular tier of Homewards .
  • “Participating Contractors” means participating service providers available for members to earn or redeem MyPoints.
  • “Homewards Portfolio” means a hotel, restaurant, leisure club, spas or entertainment partner attraction within the Homewards Portfolio of brands that participates in the Programme.
  • “Partner” or “Partners” means a partner of the Programme operating outside the Homewards assets or Homewards Portfolio of brands.
  • “Eligible Activity” means a transaction that qualifies to earn or redeem HousePoints and MyPoints.
  • “Programme Website” means the website of Homewards loyalty programme namely homewards.ae.
  • “Eligible Spend” means the total spend after deduction of taxes, service charges or any ineligible spend listed below at Participating Contractors after processing the payment.
  • “Privacy Policy” means the information that Homewards may collect from its members and practices around collecting, using, maintaining, protecting and disclosing that information.

2. Membership

  1. The Homewards “Terms and Conditions” are governed by and are to be construed under the laws of Dubai, UAE. Claims may not be resolved through any form of class action. By participating in the Programme, Members submit all disputes arising out of the programme to the exclusive jurisdiction of the Courts of Dubai, UAE. The Programme Terms and Conditions set forth herein supersede all prior Terms and Conditions.
  2. Application for membership of Saniservice Homewards is open to any individual who is at least eighteen years of age. A corporation, firm, partnership or other entity is not eligible to become a Member.
  3. An applicant for membership must supply all the information required in the Homewards online membership application form. Saniservice Homewards may accept or reject any application for membership in its absolute discretion. If an application for membership is rejected, then any benefit that may have accrued to the applicant through the use of a temporary or probationary membership will be null and void.
  4. Saniservice Homewards will issue a Member with a permanent online membership access against which his or her “MyPoints” and “HousePoints” will be accrued. The online membership may only be used by the Member named on that account. The online membership access is not transferable and at all times remains the property of the issuer.  A Member must immediately report problems in terms of accessing their online account to the Homewards Contact Centre:  800-7264.
  5. Members must not misuse their membership in the Homewards loyalty programme, including by:
    • engaging in illegal or fraudulent activities; or
    • selling, assigning, transferring or acquiring, or offering or advertising to sell, assign, transfer or acquire any Reward, HousePoints, MyPoints or other benefit offered to Members under the Homewards Loyalty Programme other than in accordance with the Programme Rules.
    • in the event of a breach of the Programme Rules by a Member, including any breach of this clause, Homewards reserves the right to terminate the membership in accordance with clause 10.2. HousePoints and/or MyPoints accumulated but not redeemed, transferred or expired which are held in the Member’s Account will be Forfeited.
  6. Membership in and application for membership to Homewards is void if prohibited by law in the country of the Member’s or applicant’s domicile.
  7. A Member may at any time cancel his or her membership by advising Homewards Contact Centre in writing.
  8. The Programme has no predetermined termination date and may continue until such time as Homewards decides to terminate the Programme, at any time, with or without notice. Members will have three (3) months from the date the Programme termination is announced to accumulate for and Redeem desired “Rewards”. This means that, regardless of the amount Members participate in the Programme, their right to accumulate MyPoints and claim Rewards can be terminated by Homewards three (3) months after Homewards announces the Programme termination.
  9. Homewards reserves the right to add, modify, limit, delete or otherwise change any of the rules, procedures, conditions, “Earn” and “Redeem” rules, Rewards, Tier Status and “Benefits” pertaining to the Programme at its sole discretion, with or without notice, even though changes may affect the value of the HousePoints and MyPoints already accumulated by the house and the person. This means that Homewards may make changes that affect, but are not limited to, “Participating Contractors”  within the “Homewards Portfolio”, rules for earning and redeeming HousePoints and MyPoints, Tier Status, rules and procedures for the use of Benefits, continued availability of Rewards and the features of any or all special offers.
  10. Only residential houses and individuals of age of majority in their state of residence may enroll in the Programme and become Members (defined as residential units and individuals who have been accepted as Members by Homewards). Corporations, associations or groups are not permitted to enroll in the Programme.
  11. Programme membership entitles Members (both the House and the Person) to the right to Earn MyPoints, which can be redeemed for Rewards in accordance with the Terms and Conditions. Member Benefits and Rewards, while offered in good faith, may not be available if prohibited by law or regulation in the Member’s country of residence.
  12. Members must not maintain membership or Earn and Redeem HousePoints and MyPoints in multiple membership accounts.
  13. Homewards reserves the right to discontinue Programme membership for any Member, both House and person, who appears to be using the Programme in a manner inconsistent with the Terms and Conditions or intent of the Programme or any portion of the Programme, including, but not limited to the earning and redemption of HousePoints and MyPoints and the use of Benefits. Homewards also reserves the right to discontinue membership for any Member who acts in a manner inconsistent with local or federal laws, statutes or ordinances or if there are reasonable grounds for suspecting fraud, theft or dishonesty in connection with a Member’s account as determined by Homewards at its sole discretion. Such discontinued membership may result in the loss of all accumulated HousePoints and MyPoints, Tier Status, Benefits and privileges. In addition to discontinuance of membership, Homewards shall have the right to take appropriate administrative and/or legal action, including, and without limitation to, criminal prosecution, as it deems necessary at its sole discretion.
  14. The sale or barter of any HousePoints and MyPoints or other Benefits other than by Homewards is prohibited. Any MyPoints or Benefits which Homewards deems at its sole discretion to have been transferred, sold or assigned in violation of the Terms and Conditions may be confiscated or cancelled.
  15. All interpretations of the Terms and Conditions shall be at the sole discretion of Homewards
  16. Members who do not have “Eligible Activity” as defined in a consecutive fifteen (30) month period may be removed from the Programme and are subject to forfeiture of all remaining HousePoints and MyPoints. To keep the accumulated HousePoints and MyPoints, Members must take one of the following actions within a consecutive fifteen (30) month period:
    1. Earn MyPoints from the Homewards Portfolio, pursuant to the terms herein;
    2. Redeem MyPoints from the Homewards Portfolio, pursuant to the terms herein;
    3. Earn MyPoints through any qualifying “Partners”, pursuant to its terms;
    4. Redeem MyPoints through any qualifying Partners, pursuant to its terms;
  17. Once the HousePoints and MyPoints have been forfeited, the Member may not retrieve any forfeited HousePoints and MyPoints but the Member may begin to Earn MyPoints again, thereafter. Any Reward redeemed by the Member before the MyPoints are forfeited is still valid. This applies to any year of enrolment including, and without limitation to, the first year of enrolment.
  18. Each Member is responsible for remaining knowledgeable as to the Terms and Conditions and as to the number of HousePoints and MyPoints in their account. Homewards may attempt, but is not required, to send correspondence to active Member houses and persons, to advise them of matters of interest, including notification of HousePoints and MyPoints forfeiture or Programme changes. Neither Homewards , nor Partners or, if applicable, third party companies participating as marketing partners in the Programme will be liable for any failure to do so and will not be responsible for incorrect or inaccurate transcription of Member contact information, for problems related to any of the equipment or programming associated with or utilised by the Member, for any human error, for any interruption, deletion, omission, defect or line failure of any telephone network or electronic transmission, for problems relating to computer equipment, software, inability to access any website or online service, for any other technical or non-technical error or malfunction, for lost, late, stolen, illegible, incomplete, garbled, misdirected, mutilated or postage due mail or other delivery services or e-mail for whatever reason.
  19. Each Member is responsible for creating private account access information and for maintaining the security of that information. If the security of that information is breached by the Member or a third party, Homewards shall not be liable for any access to that account not authorised by the Member, accumulation of HousePoints and MyPoints, redemption of Rewards or other account activity that occurs as a result, and in no event shall Homewards be responsible for reimbursing the Member for any HousePoints and MyPoints redeemed or other damages or losses claimed to occur as a result of that unauthorised access. If the Member becomes aware of any fraudulent activity, including unauthorised redemption of the Member’s HousePoints and MyPoints or Rewards, the Member must report the fraudulent activity to Homewards in writing within thirty (30) days of its occurrence and provide all further requested information and cooperation to Homewards to be eligible for reinstatement of lost HousePoints and MyPoints or Rewards, wherein such reinstatement may be done at Homewards ’s sole discretion.
  20. Each Member is responsible for advising Homewards of any changes to their contact information. If the Member decides to change their name, then the Member must send an email to customerservice@Homewards .com along with proof of name change in the form of a valid Passport copy / Homewards ID copy / Marriage certificate copy (in case of change in maiden name) with a duly signed letter. The Member’s personal details are handled with utmost confidentiality by Homewards and will not be shared at any point in time. Please read the “Privacy Policy” in Section 6 for more information.
  21. Accrued MyPoints do not constitute as a Member’s property. Except as specifically provided herein, accrued MyPoints are not transferable under any circumstance.  MyPoints remain in the Persons account even when he or she leaves the property or the house.
  22. Accrued HousePoints remains as the property of the “The House”.  When the Person leaves the house, the HousePoints remains and will be “attached” to the next person who occupies the property.
  23. Specific Benefits and services have been established for all Members. However, benefits and services offered within the Homewards Portfolio may vary. If Homewards or any Partner improperly denies a Member an accrual or Benefit, the liability of Homewards or the Partner will be limited to the equivalent value of that accrual or Benefit as determined solely by Homewards .
  24. Homewards , is not responsible, and assumes no liability, for changes or discontinuances of the Partner’s service or product(s) which may affect Rewards offered or the accrual of HousePoints and MyPoints.
  25. Nothing in the Terms and Conditions is intended or shall be construed to create or establish any agency, partnership or joint venture relationship between Homewards and the Partners.
  26. In case of the death of a Member of Homewards , MyPoints in the Member’s account may be transferred to another active Member upon Homewards ’s receipt and approval of certain requested documentation and information. Upon written request to Homewards , a list of the required documentation will be supplied. To be eligible, the transfer must be requested in writing along with all required documents including a valid and official proof of death certificate. All of the information should be provided within one (1) year from the date of the Member’s death. Any transfer remains within the sole discretion of Homewards . Any decision made by Homewards in response to a request for transfer is final and not subject to further review or dispute. In such cases of agreed transfer, Tier Status, Tier points and Benefits cannot be transferred and MyPoints received by a Member through such a transfer will not count toward Tier Status. If there is any dispute, UAE law will apply.
  27. Activity statements will be available to a Member via the Website while Saniserice Homewards considers him or her to be an active Member as well as the current property he or she is occupying, and will include information concerning housePoints and MyPoints accrued, redeemed and expired. If a Member believes any information contained in the statement (including information relating to HousePoints and HomePoints accrued, redeemed or expired) to be inaccurate, the Member must notify Homewards immediately and in any event no later than 90 days following the date of the statement. Where a Member fails to notify Homewards of any discrepancies in their statement within the time period stated under this clause, the information will be deemed to be correct and accepted as such by the Member. Where the Member raises a dispute regarding the statement, Homewards may require the Member to submit documentation in support of the claim.
  28. All tax, duties and other liabilities arising from the accumulation of HousePoints and MyPoints or the receipt and use of Rewards are and remain the sole responsibility of the Member and must be paid prior to the issuance of a Reward. Homewards gives no warranty or assurance in relation to such tax, duties or other liabilities
  29. All HousePoints and MyPoints credited but not exchanged for Rewards, as well as any unutilised Rewards, are cancelled upon a person ceasing to be a Member.
  30. In order to ensure the continued value and integrity of the Saniservice Homewards loyalty  Programme for House Members and Individual members, Homewards continually monitor HousePoints and MyPoints activity in connection with the programme. Homewards may place a Member’s Account on audit for any reason as determined by Homewards in its sole discretion. During this time, the Member’s Account will not be available for use. Homewards will notify the Member that such audit is taking place and may require the Member to provide certain information in relation to their Account within the timeframes as requested by Homewards in order to assist in completing the audit (Audit Notification). Homewards reserves the right to cancel an Account under Audit where the Member has failed to respond to the Audit Notification within the specified time frames or such other reason as deemed appropriate by Homewards in its sole discretion. In the event the Account under Audit is cancelled, HousePoints and MyPoints accumulated but not redeemed, transferred or expired which are held in the Member’s Account will be Forfeited.

3. Accrual of HousePoints and MyPoints

  1. HousePoints and MyPoints can be earned at participating service providers within the Homewards Portfolio and Homewards loyalty programme, the total of which is equally divided between the House and the Person. Participating Contractors within the Homewards Portfolio and Homewards loyalty programme are subject to change at any time, without notice. For a full listing of Participating Contractors, visit the “Programme Website”. If a service provider ceases to be a participating entity within the Homewards Portfolio, all “Eligible Spend” subsequent to such date will not be entitled to Earn HousePoints and MyPoints, regardless of when the reservation was made.
  2. HousePoints and MyPoints can only be earned at the Programme Participating Contractors and cannot be earned against external partners.
  3. HousePoints and MyPoints earned on eligible spend at Participating Contractors and available as HousePoints and MyPoints Balance will expire twenty-four (30) months from the date of issue.
  4. HousePoints and MyPoints cannot be earned on someone else’s transaction. Members can earn HousePoints and MyPoints for transactions made only by them.
  5. In case of any of programmes running in parallel at any of the participating outlets including, but not limited to, external partner programmes, Members are only allowed to choose one of the programmes as a means to Earn HousePoints and MyPoints and use any Benefits or Rewards.
  6. No HousePoints or MyPoints, or credit toward Tier Status will be awarded for ‘no show’ situations when a Member has made a booking guaranteed with a credit card or other payment method, but then does not pursue the service, irrespective of whether or not the Member’s credit card is charged for any portion of the reserved transaction.
  7. Any HousePoints and MyPoints offered in conjunction with participating  service providers will be considered earned when the transaction has been completed (i.e. paid for an AC Cleaning Sevice), fully paid and added to the Member’s account. HousePoints and MyPoints will not be available for redemption before the transaction has been completed, paid for and the HousePoints and/or MyPoints have been added to the Member’s account.
  8. “Gift Points” may be issued by an authorized Homewards representative upon a valid and justified reason approved by the Homewards management.
  9. Members will earn Homewards HousePoint and MyPoints on every Eligible Folio charged in United Arab Homewards Dirhams (AED).
  10. Earning of HousePoint and MyPoints in fractions will not be available. Only the United Arab Homewards Dirhams (AED) amount before the decimal Point of the Eligible Spend value will be eligible for HousePoint and MyPoints earning on an item by item basis, i.e. if the price of an item is 24.99 AED, member will earn 24 MyPoints.
  11. When a Member’s bill is billed directly to a company or a landlord and the Member is responsible for authorising its settlement at billing, the transaction is eligible for Homewards HousePoint and MyPoints as described herein.
  12. To earn HousePoint and MyPoints, a Member must be a registered, paying Member of Homewards .
  13. Members will not Earn HousePoint and MyPoints for services redeemed with a third party Partner’s discount, third party vouchers, third party offers and / or free certificate and / or gift voucher issued, unless otherwise stated on the certificate.
  14. Monthly activity statements are available online upon login to the Programme Website. Statements may also be sent through email on a scheduled basis.
  15. Homewards HousePoints are earned by the house and are non-transferrable.
  16. Homewards MyPoints earned by any individual Member are non-transferrable. Only one membership account is allowed per person as per the legal name, however he or she can have several properties under his account where he has access and rights to the Housepoints of all the properties under his account.
  17. HousePoints under different properties in the same account cannot be transferred between properties in the same account.
  18. The HousePoints of one particular property can be added to the persons MyPoints.  But other HousePoints can not be added in to the same redemption transaction.  Only one property can be redeemed with the MyPoints at any given transaction.
  19. If a Member believes they have not received the correct HousePoint or MyPoints credit(s) for any acquired services, they must submit a request for such retroactive credit(s) by logging onto the Programme Website and providing the requested details. Member must quote their Membership number or registered mobile number on all retroactive claims. Failure to supply the adequate and unaltered documentation may result in denial of such MyPoints credit. For the Member’s protection, all documentation should be retained by the Member until the HousePoint and MyPoints credit has appeared on their Homewards statement. Retroactive claims must be received through the Programme Website within sixty (60) days from the date of activity. Any decision to award retroactive HousePoint or MyPoints remains within the sole discretion of Homewards amangement. Any decision made by Homewards in response to a request for retroactive HousePoint and / or MyPoints is final and not subject to further review or dispute.

4. Member Tier Benefits

  1. Homewards is a three-tiered loyalty programme with the Tier starting at White, followed by Red, and Black. Tiers are calculated based on Member spend in United Arab Homewards Dirhams (AED) over a twelve (12) month period.
  2. Benefits available to Members vary by Tier and cannot be transferred to anyone else. Members must carry their permanent Membership card in order to avail their Tier-specific Benefits at participating product and service providers.
  3. Members cannot use two or more programmes in conjunction to earn HousePoint and MyPoints, redeem HousePoint plus MyPoints and get access to benefits

5. Tier Status – Renewals, Upgrade, Downgrade

  1. Tier points are HousePoint and MyPoints that are earned on Eligible Spend and are used to calculate a Member’s Tier Status only. This appears in the form of a Tier Status and is calculated based on the HousePoint and MyPoints earned over a twelve (12) month period. Tier points cannot be used for redemptions.
  2. A Member’s Tier Status is valid for a period of twelve (12) months and is calculated based on the HousePoint and MyPoints earned in the previous twelve (12) months. Tier points are recalculated at the end of every twelve (12) months and Members are moved to a Tier that reflects their current Tier points balance. If a Member’s total number of HousePoint and MyPoints earned in the last twelve (12) months meets the required limit for any of the higher Tier levels, their Membership is instantly upgraded. It is also possible to downgrade more than one level.
  3. A higher Tier Status is valid for a period of twelve (12) months from being awarded. Tier points are recalculated at the end of twelve (12) months and Members are moved to a lower Tier depending on their spend in United Arab Homewards Dirhams (AED).

6. MyPoints Redemption

  1. It is solely the responsibility of the Member to be informed about the Programme and to request the specific Rewards at the participating product and service providers within the Homewards Portfolio. Please visit the Programme Website to view the participating outlets.
  2. HousePoints can only be redeemed on services for the “House” but can be combined with a persons available MyPoints.
  3. MyPoints redemption requests can be done in the “Redeem” page of the Homewards website where the user can choose to combine MyPoints with a properties HousePoints if it is available.
  4. Redemptions can only be done via a single Member account; it is not possible to combine multiple accounts balances for a redemption.
  5. When redemption of MyPoints is requested, the corresponding number of MyPoints for that Reward will be deducted from the Member’s account.
  6. When redemption of HousePoints is requested, the corresponding number of HousPoints for that Reward will be deducted from the Members specific property.
  7. When redemption of HousePoints plus MyPoints is requested combined, the corresponding number of HousePoint and MyPoints as indicated in the “slider function” of the redemption page for the specific reward will be deducted from both the Person and the Property.
  8. MyPoints cannot be redeemed on someone else’s transaction. Members can redeem MyPoints for transactions on services made only by them.
  9. Rewards may not be sold, auctioned, bartered, brokered, purchased or otherwise transferred except with the express written consent of Homewards . Any Reward obtained in that manner without the required consent will be considered to have been fraudulently obtained and deemed void.
  10. All Rewards are subject to certain restrictions. See the below terms and Conditions of Participation.
  11. Participating Partners or Marketing Partner Reward usage is subject to capacity / availability controls, which limit the availability of products and services offered by certain Homewards or other Homewards Partners, respectively.
  12. Rewards may not be combined with other promotional offers, discounts or packages unless otherwise specified in writing by Homewards .
  13. Rewards are non-refundable.
  14. Any applicable federal, state or local taxes incurred including, and without limitation to, city occupancy tax, municipality fees or any other fees and surcharges are the sole responsibility of the Member.
  15. Members residing in countries where redemption of HousePoints and MyPoints for a Homewards Reward or Partner Reward is prohibited are not eligible for such Reward.
  16. Tier points are not available for redemptions.
  17. Homewards reserves the right to decline, cancel, terminate or re-book a service deppending on the seasonality of the service required and the volume of booking during a particular season with theexemption of all valid Black Tier members who are eligable for priority booking.

7. Cash + Home/My Points

  1. A Member may redeem any combination of Cash plus HousePoints and/or Mypoints for him or herself or for any Homewards products and services directly or through Homewards partners.
  2. Homewards Cash+House/My points redemption may not be possible on certain joint services. It is the responsibility of the Member to verify the availability of Homewards Cash+House/My points in these instances with Homewards or their Partners.
  3. Any use of Homewards Cash+House/My points (where available) shall be subject to the terms and conditions set out in this clause 7.
  4. Homewards Cash+House/My points can only be used online at Homewards .com and through the Homewards Contact Centre.
  5. Homewards Cash+House/My points shall be subject to availability and offered at Homewards ’ sole discretion and Homewards reserves the right to withdraw the option of Homewards Cash+House/My points at any time.
  6. Homewards Cash+House/My points require a minimum redemption of 2,000 HousePoints or 2,000 MyPoints. Homewards reserves the right to change the minimum redemption Points requirement at any time.
  7. Homewards HousePoints or MyPoints shall be deducted from the Member’s Account at the time of booking.
  8. Homewards HousePoints or MyPoints and Tier Points can be earned on the cash component based on the % of cash used as a form of payment for the transaction.
  9. The conversion rate of Homewards HousePoints or MyPoints to cash value required for purchase of a Homewards Cash+House/My points will be subject to change at Homewards ’ sole discretion. Homewards reserves the right to change the number of HousePoints or MyPoints required for redemption and / or the price or impose additional restrictions. Accordingly, the numbers of Homewards HousePoints or MyPoints and cash values quoted on the Website are valid only at the time of booking.
  10. Members shall be responsible for all other expenses and any other charges, claims or liabilities arising in relation to the use of Homewards Cash+House/My points. Any other taxes, fees, surcharges as specified at the time of ticketing will be payable by the Member.

8. Validity of Homewards HousePoints and MyPoints

  1. Homewards HousePoints and Mypoints are valid for a period of thirty (30) months from the date on which a Member undertakes the relevant services or enters into the applicable transaction with a Partner.
  2. Homewards Points will expire (and be deducted from the Member’s Account) at the end of the month of a Member’s anniversary of the relevant services or applicable transaction (“Standard Expiry”).
  3. Homewards Points cannot be re-credited once they have expired. Homewards reserves the right to reverse or cancel any points credited to a Member incorrectly, or not in accordance with, or in breach of the Programme Rules at any time.
  4. It is the Member’s responsibility to be aware of both the Homewards House and My Points in his or her Account and when the Homewards Points will expire. This can be monitored at any time online at Homewards .ae.
  5. Where Homewards HousePoints or MyPoints have been redeemed for a Reward which is eventually cancelled and such Homewards Points have since expired in accordance with the Programme Rules, such Homewards Points will not be eligible for a refund or reinstatement.

9. Rewards - General

  1. Except where otherwise stated in these Programme Rules, all Rewards must be booked on the Website, or via the Homewards app or with a Homewards Contact Centre or at the Homewards office. Homewards House and My Points may be redeemed for Rewards only by that Member When requesting a Reward, a Member may be requested to complete a Reward Authorization Form and supply a copy of his or her passport.
  2. To claim a Reward, a Member must have accumulated the required amount of Homewards House and My Points in his or her Account. Members may redeem Homewards House and My Points for Rewards at any time while the Homewards House and My Points  are valid, subject to availability and applicable conditions as set out in these Programme Rules or in terms and conditions imposed by Partners.
    Homewards Points may at any time without notice alter the number of Homewards Points required to obtain a particular Reward, withdraw a Reward supplied or impose additional restrictions on a Reward or conditions of obtaining it.
  1. All Rewards are subject to availability and suppliers’ restrictions. Homewards or Partners may from time to time impose a period in which no Rewards will be available. Rewards may not be available on all services at all times. Homewards may withdraw, replace or substitute Rewards at any time without notice.
  2. TO THE EXTENT PERMITTED BY LAW, HOMEWARDS ACCEPTS NO LIABILITY IN RESPECT OF DEATH OR INJURY, OR CONSEQUENTIAL LOSS OR DAMAGES ARISING FROM, OR IN CONNECTION WITH, THE SUPPLY OF A REWARD (OTHER THAN THE USE OF A REWARD) OR FOR THE LOSS, THEFT OR DESTRUCTION OF A REWARD.
  3. SAVE AS MAY NOT BE EXCLUDED BY LAW, NO WARRANTY (WHETHER EXPRESS OR IMPLIED) WHATSOEVER IS GIVEN IN RESPECT OF REWARDS PROVIDED UNDER HOMEWARDS . IN PARTICULAR, NO WARRANTY IS GIVEN WITH RESPECT TO THE QUALITY OF REWARDS OR THEIR SUITABILITY FOR ANY PURPOSE.
  4. TO THE EXTENT PERMITTED BY LAW AND SUBJECT TO THESE PROGRAMME RULES, THE LIABILITY OF HOMEWARDS , OR A PARTNER IN RESPECT OF PRODUCTS, GOODS OR SERVICES WHICH ARE THE SUBJECT OF A REWARD IS LIMITED TO ANY ONE OR MORE OF THE FOLLOWING: (a) REPLACEMENT OF THE GOODS OR SUPPLY OF EQUIVALENT GOODS; (b) THE REPAIR OF THE GOODS; (c) THE REPAYMENT OF THE COSTS OF REPLACING THE GOODS OR OF ACQUIRING EQUIVALENT GOODS AND, IN THE CASE OF SERVICES, HAVING THE SERVICE SUPPLIED AGAIN, AT THE OPTION OF HOMEWARDS OR THE PARTNER NOMINATED TO SUPPLY THE SERVICE, GOODS OR PRODUCTS AS THE CASE MAY BE.

10. Your Agreement to Our Use of Information about You

  1. Homewards processes applicants’ personal information in accordance with Homewards ‘s Privacy Policy (the “Privacy Policy”).
  2. In addition, by participating in the Programme, Homewards may collect additional personal information from its applicants. Homewards may also use and share applicants’ personal information in the ways described below, in addition to what is described in the Privacy Policy. These Terms and Conditions supplement the Privacy Policy with respect to Homewards ‘s processing of the personal information of its Members. If applicants do not agree to these terms, they must elect not to join the Homewards loyalty programme.
  3. Additional personal information collected will include information that applicants or Members provide when they enroll in the Homewards loyalty programme or manage their profile online. During enrolment, Homewards requires applicants to provide their name, mobile number, property address, makani number and e-mail address.
  4. In addition to the uses and sharing described in the Privacy Policy, Homewards may use and share relevant portions of Members’ personal information in order to administer the Programme. This may include sharing personal information with Homewards Partners in order to credit Members with other Benefits earned through participation in the Homewards loyalty programme.
  5. By enrolling, applicants also consent to the transfer of information to countries where Homewards or its Partners’ information processing facilities and business operations are located where data protection laws may differ from those of the applicant’s home country and / or the UAE.
  6. To ensure that Members’ personal information is accurate and up-to-date, Homewards may also share Member information with a third party for the purpose of updating and enhancing the quality and content of the information it maintains.
  7. Members may receive additional communications including Homewards account statements, offers specifically for Members and co-branded messages from Homewards Partners.
  8. Homewards may modify these Terms and Conditions from time to time by posting the revised Terms and Conditions on the Programme Website. Homewards may also modify the Privacy Policy from time to time as described in the Privacy Policy. Members’ continued participation in the Homewards loyalty programme following the posting of changes to these Terms and Conditions or to the Privacy Policy, will indicate the acceptance of the changes.

11. Conditions of Participation

  1. Homewards provides Homewards , these and other materials, and other services and products “as-is” and, to the fullest extent permitted by applicable law, expressly disclaims any warranties of any kind, express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, design, accuracy, capability, sufficiency, suitability, capacity, completeness or availability.
  2. Members also agree that Homewards does not represent, warrant or guarantee that Homewards or any such other products and services will be uninterrupted, without omissions or error free, or that defects will be corrected or changes implemented.
  3. Under no circumstances, including, but not limited to, negligence, shall Homewards be liable for any direct, indirect, incidental, special or consequential damages arising out of the programme or any such other products and services, even if a Homewards authorized representative has been advised of the possibility of such damages.
  4. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, therefore such exclusions may not apply to Members. In the event Homewards is held liable for any damages related to such matters, Members’ sole and exclusive remedy will be limited to reimbursement for services or products paid by the Member to the entity held liable which were not provided by such entity. Members hereby waive any and all rights to bring any claim or action related to such matters in any forum beyond two (2) years after the first occurrence of the kind of act, event, condition or omission upon which the claim or action is based.
  5. If any provision(s) of these Official Rules are held to be invalid or unenforceable, all remaining provisions, hereof, will remain in full force and effect. The failure by Homewards to exercise rights granted to Homewards , hereunder, upon the occurrence of any of the contingencies set forth in this agreement will not constitute a waiver of such rights upon the recurrence of such contingency.

12. Liability

  1. HousePoints and MyPoints are valid for a period of 30 months from the date on which a Member undertakes the applicable transaction with Homewards or a Homewards Partner.

 

  1. HousePoints and MyPoints cannot be re-credited once they have expired. Homewards reserves the right to reverse or cancel any HousePoints or MyPoints credited to a Member incorrectly, or not in accordance with, or in breach of the Programme Rules at any time.

 

  1. It is the Member’s responsibility to be aware of both the HousePoints and MyPoints in his or her Account and when the HousePoints and MyPoints will expire. This can be monitored at any time online at Homewards .com.

 

  1. Where HousePoints and MyPoints have been redeemed for a Reward which is eventually cancelled and such HousePoints and MyPoints have since expired in accordance with the Programme Rules, such HousePoints and MyPoints will not be eligible for a refund or reinstatement. The only exception to the above is when, the Member’s tier status is Black on the date of cancelling such a Reward, in which case HousePoints and MyPoints will be credited back with an Adjusted Expiry date.

13 . Privacy Policy

  1. The Privacy Policy of Homewards , the term which includes all subsidiaries of Homewards , can be found here

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